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(03) 95627555
Some services require a referral before booking learn more
Level 1, 114 Flinders Street, Melbourne VIC 3000 (between Russell & Exhibition St) Directions
clinic@jeanhailes.org.au
For the most up to date information on this topic, please visit jeanhailes.org.au
Overview
Some clinician specialties, such as endocrinologists (hormone specialists) and dermatologists (skin specialists), are in particularly high demand. Please read the following information carefully so we can schedule your appointment as soon as possible and with the right clinician for you. Appointments may be available in-person or by Telehealth. We also offer some quick consult services. Fees are listed on our clinician profiles.
Overview
Some clinician specialties, such as endocrinologists (hormone specialists) and dermatologists (skin specialists), are in particularly high demand. Please read the following information carefully so we can schedule your appointment as soon as possible and with the right clinician for you. Appointments may be available in-person or by Telehealth. We also offer some quick consult services. Fees are listed on our clinician profiles.
Clinicians
Learn more about the highly skilled health professionals working in the Jean Hailes clinic.
Our clinicians
Browse 32 profiles
Jean Hailes Clinic services
With over 30 years of leadership in women’s health, our Melbourne CBD clinic offers specialist care for:
- menopause
- PCOS
- endometriosis
- pelvic pain
- hormonal and gynaecological conditions
- brain health concerns
- mental health and more.
Book in-person or Telehealth appointments with our experienced clinicians.
Please note that some clinician specialties, such as endocrinologists (hormone specialists) and dermatologists (skin specialists), are in particularly high demand.
You can see one of our general practitioners (GPs) without a referral for:
- cervical screening
- breast examinations
- vital health screenings (BP, cholesterol, blood sugar)
To note, you do need a referral from a GP to see a gynaecologist or endocrinologist. Once we receive your referral, we medically review it (triage) to assess urgency and match you with a clinician.
We have many specialised clinicians available. You can see one of our specialists for the assessment and management of:
- PCOS
- premenstrual dysphoric disorder
- irregular cycles
- weight gain because of hormonal conditions.
These services cover:
- Pill consultations
- IUD/implant insertion/removal
- contraceptive injections and rings
- pregnancy testing
- emergency contraception through your GP, pharmacist or clinic nurse.
Care for perimenopause and menopause, including:
- hormonal and non-hormonal therapies
- treatment for symptoms like low libido and vaginal changes.
Specialist care for:
- menopause hormone therapy
- contraception
- period issues
- fibroids
- pelvic pain
- incontinence
- endometriosis.
You’ll need a referral from a GP to see a gynaecologist.
We offer:
- cervical screening, and ThinPrep tests (all of which we forward to the Pap Test Registry)
- colposcopies
- cervical and vaginal biopsies.
Our multidisciplinary team includes:
- dermatologists
- gynaecologists
- women’s health physicians
- physiotherapists
- psychologists.
They address issues such as:
- itch
- pain
- lumps
- skin conditions
- recurrent thrush
- pigmentation changes.
We provide:
- pelvic floor physiotherapy for incontinence and pelvic pain.
We offer psychological counselling for:
- anxiety
- depression
- mood disorders
We also offer assessment and management with a mental health and wellbeing therapist for eating disorders.
You can see one of our allied health practitioners without a referral.
We have allied health professionals specialising in:
- naturopathy
- psychologists
- physiotherapist.
These procedures are available at our clinic:
These are procedures we don’t offer, but your Jean Hailes clinician can help you arrange:
- mammograms
- bone density (DEXA) scans
- blood tests.
You can see our brain care clinic lead without a referral for:
-
memory changes
-
attention and word-finding difficulties
-
“brain fog”.
The clinic is also a place if you’re worried more generally about your memory or thinking and would like the opportunity to explore this in a supportive and compassionate space.
How to book an appointment
You can book an appointment with a women’s health GP without a referral.
A referral from your GP is recommended if:
- your medical history is complicated
- or you’ve recently had tests that might be relevant to why you want to see a GP at our clinic.
Phone 03 9562 7555 to make an appointment.
New patients
If you’re new to the clinic and want to see an endocrinologist or gynaecologist, you’ll need a referral from your GP. Your GP must send this referral directly to our clinic.
Once we receive your referral, it will be medically reviewed (triaged) to:
- prioritise urgent cases
- match you with the most appropriate clinician.
We’ll contact you to arrange an appointment once the review is complete.
Existing patient following up on an existing health issue
If your last appointment was within the past 12 months:
- your original referral is still valid
- call 03 9562 7555 to book a follow-up appointment.
If your last appointment was more than 12 months ago, you’ll need a new referral from your GP. Your GP must send the referral to our clinic.
Existing patient with a new health issue
If you need to discuss a new health issue, your GP must send a new referral to our clinic.
Medicare requires this to ensure you receive timely care with a clinician best suited to your new health issue.
You don’t need a referral if you want to see a:
- naturopath
- physiotherapist
- psychologist.
Some of our services are available through a quick online consult.
Simply send an online request and your GP will respond. This usually takes one business day.
Reminders and cancellations
One week before your appointment:
- we’ll send you a booking reminder via text message
- confirm your appointment by text or phone as soon as possible.
If you can’t attend your appointment, please call us as soon as possible.
If you don’t confirm at least 2 business days before your appointment:
- your appointment will be automatically cancelled
- you will need to call the clinic to reschedule the appointment.
A $50 fee applies if:
- you cancel with less than 2 business days’ notice
- or do not attend your scheduled appointment with a Specialist or Allied Health professional.
The fees differ for appointments with General Practitioners. Please see below:
- 15 minute appointment – $50
- 30 minute appointment – $100
- 45 minute appointment – $150
- 1 hour appointment – $200.
Paying for your appointment
Our clinics are private billing. We don’t bulk-bill.
The clinicians working in our clinics are specially selected independent contractors and set their own fees. Find their fees on our clinician profile pages.
We require full payment on the day of your appointment.
- For telehealth appointments, we require payment details in advance to confirm your appointment. You’ll receive a link via a text message (SMS), which allows you to upload your credit or debit card details through HotDoc. You will be charged at the end of your telehealth consultation.
- With your consent, we will process your Medicare claim at the time of payment (if you are eligible for Medicare).
- All procedures include a consumables charge that isn’t covered by Medicare. For details, please speak with our reception team.
If you’re paying by card, we charge the following fees to cover bank costs.
- Mastercard Credit 0.75%
- Mastercard Debit 0.35%
- Visa Credit 0.75%
- Visa Debit 0.35%
- Eftpos 0.25%
Communication policy
We’ll contact you by text message or email to confirm or update your appointment details.
- We do not send medical information via text or email.
- If your results need further explanation, we’ll call you directly or ask you to call us on 03 9562 7555 (unless your doctor has given you specific instructions otherwise).
Privacy and confidentiality
Jean Hailes Clinic protects its patients’ privacy and right to confidentiality. This applies to all patient information.
Feedback and complaints
We value your feedback and take suggestions and concerns seriously. If you wish to provide feedback or make a complaint, you can:
- fill out our complaint form
- call 03 9562 7555, and ask to speak to the Practice Manager.
If our response isn’t satisfactory to you, you can contact the Victorian Government authority responsible for handling healthcare complaints:
Health Complaints Commissioner
Level 26, 570 Bourke Street
Melbourne VIC 3000
Phone: 1300 582 113
Email: hcc@hcc.vic.gov.au
Web: hcc.vic.gov.au
Appointment information
Appointments
This resource has undergone an evidence based summary performed by the Jean Hailes team.
You don’t need a referral if you want to see a:
- naturopath
- physiotherapist
- psychologist.
You can book an appointment with a women’s health GP without a referral.
A referral from your GP is recommended if:
- your medical history is complicated
- or you’ve recently had tests that might be relevant to why you want to see a GP at our clinic.
You can book your appointment:
- online using Quick Consult
- on the phone. Please call 03 9562 7555 to make an appointment.
New patients
If you’re new to the clinic and want to see an endocrinologist or gynaecologist, you’ll need a referral from your GP. Your GP must send this referral directly to our clinic.
Once we receive your referral, it will be medically reviewed (triaged) to:
- prioritise urgent cases
- match you with the most appropriate clinician.
We’ll contact you to arrange an appointment once the review is complete.
Existing patient following up on an existing health issue
If your last appointment was within the past 12 months:
- your original referral is still valid
- call 03 9562 7555 to book a follow-up appointment.
If your last appointment was more than 12 months ago:
- you’ll need a new referral from your GP. Your GP must send the referral to our clinic.
Existing patient with a new health issue
If you need to discuss a new health issue, your GP must send a new referral to our clinic.
Medicare requires this to ensure you receive timely care with a clinician best suited to your new health issue.
Some of our services are available through a quick online consult.
Simply send an online request and your GP will respond. This usually takes one business day.
