We’re committed to providing high quality, evidence-based and empathetic care, information and education. We value feedback, including complaints, as they help us improve our services and products.
To make a complaint, please fill in the form below. We will contact you within three (3) business days and work with you to resolve the complaint. Read our complaints management policy.
Leaving your contact details is optional, but we won’t be able to communicate with you to discuss and resolve your complaint. We collect and handle the information you provide only for the purpose of investigating and responding to the complaint. Read our privacy policy.
Complaint form
Fields marked with an asterisk (*) are required.
"*" indicates required fields
Other ways to make a complaint
You can also, if you wish, make a complaint to a relevant external agency.
Health Complaints Commissioner (Victoria)
For concerns about the quality and safety of clinical care provided or your patient information. Visit HCC website.
Australian Health Practitioner Regulation Agency (AHPRA)
For concerns about the care provided by individual health professionals. Visit AHPRA website.
Australian Charities and Not-for-profits Commission
For concerns about the governance and activities of The Jean Hailes Foundation. Visit ACNC website.
Office of the Australian Information Commissioner (OAIC)
For concerns about data breaches and privacy. Visit OAIC website.
