If you have a medical emergency, please dial 000. We do not have an emergency service.
Our Melbourne CBD clinic provides specialist women’s healthcare services, including management of menopause, polycystic ovary syndrome (PCOS), endometriosis, gynaecological and hormone problems, pelvic pain, incontinence, depression, anxiety, vulval disorders, and sexual problems.
Some clinician specialties, such as endocrinologists (hormone specialists) and dermatologists (skin specialists), are in particularly high demand. Please read the following information carefully so we can schedule your appointment as soon as possible and with the right clinician for you. Appointments may be available in-person or by Telehealth. We also offer some quick consult services.
If you want to see a naturopath, physiotherapist or psychologist you do not need a referral.
If you want to see a specialist women’s health GP you do not need a referral. Find a women's health GP.
However, if your medical history is complicated or you have recently had tests that might be relevant to why you want to see a GP at our clinic, we recommend a referral from your GP.
Please call 03 9562 7555 to make an appointment.
You can request a repeat prescription or repeat specialist referral via an online Quick Consult.
If you want to see a endocrinologist or gynaecologist at our clinic, we need a referral from a GP. Your GP must send this referral to our clinic.
All referrals are medically reviewed (“triaged”) to ensure people needing urgent care are seen first, and that they are matched with the best clinician for their needs. Once your referral has been reviewed, we’ll contact you to arrange an appointment time.
Follow-up of existing health issue
If your last appointment was less than 12 months ago and you want a follow-up appointment for the same (existing) health issue with an endocrinologist or gynaecologist in the Jean Hailes Clinic, your original referral is still valid.
Please call 03 9562 7555 to make an appointment directly with the clinic.
If your last appointment was more than 12 months ago and you want a follow-up appointment for the same health issue, you need a new referral from your GP. Your GP must send this referral to our clinic.
New health issue
If you have a new health issue that you want to discuss with an endocrinologist or gynaecologist in the Jean Hailes Clinic, you must have a referral for that issue. We cannot accept telephone bookings for existing patients with a new health issue.
This is a Medicare requirement. A new health issue also requires medical review (“triage”) to ensure you receive timely care with a clinician best suited to your new health issue.
Your GP must send this referral to our clinic.
"I’m very grateful to be a patient at Jean Hailes. Such a welcoming place where I feel really well cared for."
"The doctor at Jean Hailes was very attentive and caring. I have my life back again. I can’t recommend Jean Hailes enough."
"Fabulous service. Very knowledgeable, respectful, and helpful."
"This clinic is incredible - professional, knowledgeable and genuinely caring. Couldn’t ask for better!"
"I finally feel heard. So thorough and caring. I am so happy I have finally found a doctor who has helped me so much. It’s been life changing for me."
Quotes taken from our Google reviews.