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How remote health consultations changed Emma's life

Your stories 5 May 2021
Emma Your stories

‘Your Stories’ is a place for women to share their health stories with us, to help support and encourage other women to make their health a priority too. Here is Emma’s story.

Emma, 38, Victoria.

Two years ago, Emma made a telephone call that changed her life. The call was to Jean Hailes endocrinologist Dr Rosie Worsley and it marked Emma’s introduction to telehealth.

The service, which allows health professionals to consult with patients using video or phone, has revolutionised the delivery of healthcare to people like Emma who live outside urban areas. It has also been a life saver for people everywhere who need medical help during social distancing under COVID-19.

Since being diagnosed with polycystic ovary syndrome (PCOS) 12 years ago, Emma has been receiving medical treatment for a condition that affects up to 18% of women of reproductive age.

The journey from her Lakes Entrance home to see her specialist in Melbourne took three and a half hours each way, often for an appointment lasting less than 15 minutes. As a mother of two young children, it was a time-consuming challenge.

“The first telehealth appointment was in my GP’s clinic, so that he was aware of Rosie’s recommendations and could go through them with me later on, if necessary,” recalls Emma.

Two years on, Emma now has telehealth appointments from the comfort of her own home. “Once or twice when I had concerns, I was able to have a [telehealth] appointment …and discuss the issues with Rosie,” she says. “She has helped me in so many different ways.”

telehealth with Jean Hailes clinician

Learn more about telehealth appointments.

Health at home
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