We offer many services at the Jean Hailes Medical Centres including women’s health checks, menopause, polycystic ovary syndrome (PCOS), endometriosis, gynaecological and hormone problems, colposcopies, pelvic pain, incontinence, depression, anxiety and sexual problems.
Your fees will be listed on your appointment letter. Please email the clinic at clinic@jeanhailes.org.au if you have questions about fees.
We will communicate with you by SMS or email about your appointment. We will not communicate any medical information via SMS or email.
We will only contact patients via phone if the clinician thinks that the test results need further explanation. If you would like to follow up on your test results you will need to make another appointment.
Please contact the Jean Hailes Medical Centre for information on whether you are eligible to get a prescription without returning to visit your doctor. A fee of $20.00 will be charged for repeat scripts and payment can be made over the phone using your credit card.
If you have a concern or complaint, we would like to hear about it. Please feel free to talk to our Practice Nursing team regarding a medical concern or our Practice Manager for any feedback or complaints. You may prefer to write to us or use our suggestion box located in the waiting room. We take your concerns, suggestions and complaints seriously. Should you need to make contact, please email our Practice Manager at kay.perkins@jeanhailes.org.au and we will respond to you within 5 days.
If you feel there is a need to take your concern further, you may prefer to contact the Victorian Government Centre for handling healthcare complaints, see details below.
Health Complaints Commissioner
Level 26, 570 Bourke Street, Melbourne 3000
Telephone: 1300 582 113
Email: hcc@hcc.vic.gov.au
Web: hcc.vic.gov.au