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How to make an appointment

We offer appointments with a range of women's health professionals. You don’t need a referral to see a women’s health GP.

Clinic update:

We are back offering face-to-face services at our two sites in Victoria: in East Melbourne and Clayton.

With the COVID-19 pandemic ongoing we are continuing to offer telehealth consultations to all women, whether you are in local, rural, remote or regional areas of Australia. Telehealth is where you have a consultation with your clinician via video conference on your phone or computer, or talk to your clinician on the phone. Telehealth enables women to access Jean Hailes women's health staff and specialists via video consultations. For more information on how telehealth works, please read the attached link.

The health and wellbeing of the community is very important to Jean Hailes and we have strict practices in place in our clinics. If you have any symptoms relating to COVID-19 we ask that you quarantine at home and call us to talk about your health needs.

A Jean Hailes receptionist will arrange a booking for you, for either a standard face to face consultation or a telehealth consultations. Fees remain unchanged from prior practice, however our general practitioners are offering bulk billing for telehealth sessions for concession card holders, children under 16 and people who are vulnerable to COVID-19.

COVID-19 vulnerable patients are those who:

  • are required to self-isolate or are in self-quarantine
  • are at least 70 years old
  • identify as being of Aboriginal or Torres Strait islander descent who are at least 50 years old
  • are pregnant
  • are a parent of a child aged under 12 months
  • have an established chronic disease management plan (conditions apply, Jean Hailes receptionists can provide more information on this)
  • are immune compromised
  • have suspected COVID-19 infection.

You will need a referral from a GP to our specialists, such as gynaecologists or endocrinologists.

To make an appointment email us at [email protected]. Or call us on 03 9562 7555 or 1800 JEAN HAILES (532 642).

You will be sent an SMS reminder five working days and one day before your appointment. Please call or email the clinic at least 48 hours before your appointment if you are unable to attend.

Cancellations with less than 48 hours notice will result in a cancellation/nonattendance fee of $100.

Contact details

Jean Hailes at East Melbourne
412 Victoria Parade, East Melbourne, VIC (in Tribeca Lane opposite IGA entrance)

Jean Hailes at Clayton
173 Carinish Road, Clayton VIC (next to the Clayton RSL and close to Clayton Station). Free onsite parking

Email [email protected]
Phone (03) 9562 7555
Fax (03) 9562 7477