Appointments

GPs and Allied Health Professionals

If you wish to make an appointment with one of our General Practitioners or Allied Health Professionals, please ensure you are clear about the nature of your requirements when talking with our staff. This will enable our staff to place you with the most appropriate health professional as some of our health professionals specialise in selected areas.

To make an appointment please call (03) 9562 7555.

Please ensure you have a GP referral and you are clear about the nature of your referral – i.e. management of Polycystic Ovary Syndrome, IUD fitted etc. This will enable our staff to place you with the most appropriate clinician as some clinicians specialise in selected areas. If you are not sure, you should confirm this with your GP.

To make an appointment please call (03) 9562 7555.

Find more information about appointments, opening hours, referrals, prescriptions and results here.

Make an appointment

We make every effort to give patients appointments as promptly as possible. There may be a waiting time and it is wise to make your appointment at least one month ahead.

If you have an issue that you feel is urgent, please either talk to your local doctor or ask to speak to one of the doctors at the Centre who will arrange an earlier appointment if required.

Dial 000 in case of an emergency.

To make an appointment please call (03) 9562 7555.

Opening hours

Monday to Friday 9.00am to 5.00pm.

If you need a doctor at any other time, please contact your local GP or your nearest Hospital Emergency Department if required.

Dial 000 in case of an emergency.

Referrals

You do not require a referral to see one of our GPs. However it is essential that you bring a referral from your GP if you are seeing a specialist, ie. endocrinologist or gynaecologist. This also enables you to receive the maximum Medicare rebate and enables your specialist to send a return letter to your GP.

Doctors are unable to backdate a referral.

New medical issues require new referrals, however a return visit for the same condition will only require a new referral if more than 12 months have elapsed.

Confirmation of appointments

Due to the demand for appointments, all patients are asked to phone and confirm their appointments at least five days prior to attending. Occasionally it may be necessary to re-schedule an appointment.

Cancellation of appointments

We would appreciate notification of at least 24 hours if you are unable to keep your appointment. The demand for appointments at this Centre is high and we need time to contact patients who may be waiting for an appointment.

A cancellation fee of $50.00 may apply for non-attendance without a cancellation.

Communication 

If your GP has referred you to one of our specialists, your doctor will receive a letter about your condition and management.

If you see one of our GPs, a letter will be forwarded to your local doctor at your request.

Telephone access:
Whilst our medical staff will generally be unable to take calls when consulting, in exceptional circumstances they may be able to return your call at the end of their session.

It is preferable to make an appointment to discuss a problem.

Prescriptions

• Under certain circumstances repeat scripts may be available by mail.
• The script will not be dispensed if it has been more than six months since your last appointment. Certain medications may require more frequent assessment before repeats are issued.
• A fee of $15.00 will be charged for repeat scripts and payment can be made over the phone using your credit card.
• A stamped, self addressed envelope requesting previosly prescribed medication is required.
• It may take upto two weeks to receive scripts and this is conditional upon the doctors judgement.

Results of investigations

Your doctor will arrange either to post a summary of your results to you, contact you by telephone or a follow up appointment to discuss results.

If you have a query about your results, please make an appointment to discuss any issues further.

Privacy Policy

All personal information is collected and stored under the provisions of the Health Records Act 2001 and the Privacy Act 1988.

Only members of the professional team involved in your health care will have access to your personnal information. See Medical Centre Privacy Policy for more information.

Content updated January 14, 2010