Health A-Z

Health A-Z

For information on a particular condition or topic try our Health A-Z with links to this and other Jean Hailes websites or use the website search function.

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Around Jean Hailes

Home Medical Centre Appointments


The Jean Hailes Medical Centre for Women

Appointments  Communication
Opening hours  Prescriptions
Referrals  Results
Confirmation and cancellation of appointments  Privacy Policy


For all appointments please call (03) 9562 7555.

GPs and Allied Health Professionals

If you wish to make an appointment with one of our General Practitioners or Allied Health Professionals, please ensure you are clear about the nature of your requirements when talking with our staff. This will enable our staff to place you with the most appropriate health professional as some of our health professionals specialise in selected areas.

Specialists (Endocrinologist, Gynaecologist)

Please ensure you have a GP referral and you are clear about the nature of your referral – e.g. management of Polycystic Ovary Syndrome, fitting an IUD, etc. This will enable our staff to place you with the most appropriate clinician as some clinicians specialise in selected areas. If you are not sure, you should confirm this with your referring doctor.

If you are not located in Metro Victoria you may still be able to access our services. The Medical Centre offers Telehealth appointments for patients in outer metropolitan areas throughout Australia. For more information go to Telehealth.

Further information about appointments, opening hours, referrals, prescriptions and results is available below.

Make an appointment

Our clinic staff make every effort to give patients appointments as promptly as possible. Due to demand, there may on occasion be waiting times.

If you have an issue that you feel is urgent, please talk to your local doctor.

Opening hours

  • Monday 9am - 5pm
  • Tuesday 9am - 5pm
  • Wednesday 9am - 5pm
  • Thursday 9am - 5pm
  • Friday 9am - 5pm
  • Saturday - Closed
  • Sunday - Closed

If you need a doctor urgently outside these times, please contact your local GP or your nearest Hospital Emergency Department if required.

Dial 000 in case of an emergency.


You do not require a referral to see one of our GPs, however it is essential that you bring a referral from your GP if you are seeing a specialist, ie. endocrinologist or gynaecologist. This also enables you to receive the maximum Medicare rebate and enables your specialist to send a return letter to your GP. New medical issues require a new referral.

Doctors are unable to backdate a referral so please ensure you arrange your referral before your specialist appointment.

Cancellation of appointments

You will be sent an SMS reminder three working days before your appointment.  Please notify the clinic at least 48 hours before your appointment if you are unable to attend. Cancellations with less than 48 hours’ notice will result in a cancellation/non-attendance fee.


If your GP has referred you to one of our specialists, your doctor will receive a letter about your condition and management.

If you see one of our GPs, a letter will be forwarded to your local doctor at your request.

Telephone access:
Whilst our medical staff will generally be unable to take calls when consulting, in exceptional circumstances they may be able to return your call at the end of their session.

It is preferable to make an appointment to discuss a problem.


  • Under certain circumstances repeat scripts may be available by mail.
  • The script will not be dispensed if it has been more than six months since your last appointment. Certain medications may require more frequent assessment before repeats are issued.
  • A fee of $15.00 will be charged for repeat scripts and payment can be made over the phone using your credit card.
  • A stamped, self-addressed envelope requesting previously prescribed medication is required.
  • It may take up to two weeks to receive scripts and this is conditional upon the doctors judgement.

Results of investigations

Your doctor will arrange either to post a summary of your results to you, contact you by telephone or a follow up appointment to discuss results.

If you have a query about your results, please make an appointment to discuss any issues further.

Privacy Policy

All personal information is collected and stored under the provisions of the Health Records Act 2001 and the Privacy Act 1988.

Only members of the professional team involved in your health care will have access to your personnal information. See Medical Centre Privacy Policy for more information.

Content updated December 2013

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"Very grateful for the wonderful staff for your kindness and for improving our quality of life, with your research and knowledge."
PCOS Service patient

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